Customer Service Shipment Coordinator - E-Commerce Logistics

Join PT Exodo Ecommerce Innovasia, a leading e-commerce logistics innovator in Indonesia, as a Customer Service Shipment Coordinator. In this dynamic role, you will play a pivotal part in ensuring seamless, timely, and efficient delivery operations for our growing customer base. Based in Jakarta Raya, you'll work closely with our team to manage and coordinate shipments, resolve customer issues, and optimize our logistics processes.

As a Customer Service Shipment Coordinator, you will be at the heart of our operations, working daily with our logistics software, tracking systems, and customer service tools. This role offers a unique opportunity to grow within a fast-paced, innovative environment where your contributions will directly impact our customers' satisfaction and our operational efficiency.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate daily shipment operations, ensuring timely and accurate delivery.
• Resolve customer complaints and issues related to shipments, providing timely and effective solutions.
• Utilize logistics software such as SAP or Oracle to track and manage shipment status.
• Collaborate with the logistics and customer service teams to optimize delivery routes and reduce delivery times.
• Monitor and report on key performance indicators (KPIs) related to shipment and delivery operations.
• Stay updated with industry trends and best practices in e-commerce logistics.
• Conduct regular training sessions for the team to ensure everyone is up-to-date with the latest tools and processes.
• Participate in cross-functional projects to improve overall logistics and customer service operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Minimum of 2-3 years of experience in a similar role within the e-commerce or logistics industry.
• Proven experience with logistics software such as SAP, Oracle, or similar systems.
• Strong communication and interpersonal skills to effectively interact with customers and team members.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with Indonesian regulations and compliance requirements in the logistics industry.
• Certification in logistics or supply chain management is a plus.

🛠️ Keahlian

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