Call Center Agent - Private Banking Sector (Semarang)
Join Infomedia Nusantara as a Call Center Agent in the private banking sector and become the voice of exceptional customer service in Semarang! This is your opportunity to work in a dynamic environment where your communication skills and problem-solving abilities will be put to the test daily. As a Call Center Agent at Infomedia Nusantara, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Our team is dedicated to delivering outstanding service, and we're looking for someone who shares our passion for customer satisfaction.
In this role, you'll handle inbound and outbound calls, assist clients with their inquiries, and resolve issues promptly. You'll use our in-house CRM system, Salesforce, to manage client interactions and ensure seamless follow-ups. With a focus on building strong relationships, you'll be an integral part of our client-facing team, contributing to the success of our private banking clients.
📋 Tanggung Jawab Pekerjaan
- Handle inbound and outbound calls with professionalism and efficiency
- Assist clients with their inquiries and provide accurate information
- Resolve customer issues promptly and effectively
- Manage client interactions using Salesforce CRM
- Ensure timely follow-ups and maintain a high level of customer satisfaction
- Maintain confidentiality and adhere to data protection policies
- Collaborate with the team to improve service quality and customer experience
- Stay updated with industry trends and best practices in customer service
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in a customer service or call center role
- Proficient in using Salesforce CRM
- Strong communication skills, both verbal and written
- Ability to work under pressure and meet tight deadlines
- Good problem-solving and analytical skills
- Familiarity with private banking or financial services industry is a plus
- Bachelor's degree in Business Administration, Communications, or related field
- Fluency in Indonesian and English is a must
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang