IT Helpdesk Support Specialist - Bali

Join Bluetel Networks Pte Ltd as an IT Helpdesk Support Specialist in beautiful Bali! We are seeking a customer-focused professional to provide exceptional technical assistance to our clients and internal teams. In this role, you will serve as the first point of contact for IT-related inquiries, ensuring smooth operations and minimal downtime. Leveraging your expertise in various IT systems and tools, you will troubleshoot issues, provide guidance, and maintain our IT infrastructure.

Bluetel Networks is a leading provider of integrated IT solutions, serving clients across various industries. With a strong commitment to innovation and customer satisfaction, we offer a dynamic and collaborative work environment. Located in the heart of Bali, our office provides a perfect blend of professional and leisure activities.

As an IT Helpdesk Support Specialist, you will be responsible for handling a wide range of IT support requests, from software and hardware issues to network problems. You will work closely with our team of IT professionals to ensure that all technical issues are resolved efficiently and effectively. This role offers excellent opportunities for professional growth and development, with access to the latest IT tools and technologies.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients and internal teams, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware, software, and network issues using tools such as ServiceNow, Zendesk, and other IT support platforms.
• Document and maintain detailed records of all support requests and resolutions.
• Escalate complex issues to the appropriate IT teams for further investigation and resolution.
• Conduct regular system checks and maintenance to prevent potential issues and ensure optimal performance.
• Assist in the deployment and configuration of new IT systems and software.
• Provide training and guidance to end-users on the proper use of IT systems and tools.
• Stay updated with the latest IT trends, technologies, and best practices to continuously improve support services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Proven experience with ITIL framework and best practices.
• Strong knowledge of various IT systems, including Windows, Mac, and Linux operating systems.
• Familiarity with network protocols, firewalls, and VPNs.
• Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Azure Administrator are a plus.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

🛠️ Keahlian

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